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Case Study

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TaMarDaw

Role :

Timeline:

Tools:

UX/UI Designer

1 Month

Figma, Figjam

An appointment app that helps

patients book, reschedule, and

manage their care more easily.

Introducing ThamarDaw: a clinic appointment app

A simple and reliable appointment booking app for ThamarDaw Clinic that helps patients schedule visits easily, check doctor availability, reduce waiting time, and manage their healthcare more conveniently.

Reducing confusion in a crisis

Patients often struggle to book, manage, and track appointments clearly. In urgent situations, limited health information, unclear doctor details, and poor record management can create confusion, reduce trust, and make care less efficient.

Making managing care easier

The solution includes online appointment booking, doctor profiles, emergency health articles, follow-up reminders, and digital medical records, helping patients access care information and manage their health more easily.

Understanding patients through questions

We interviewed 20 local people aged 18–50 over 4 days to understand their clinic booking needs and pain points.

Turning the answers into a persona

Based on our interviews, we created personas to understand the patients’ needs, including booking issues, long waiting times, unclear doctor availability, missed follow-ups, and difficulty accessing medical records during crises like earthquakes.

Impatient U David

“I need an easier way to book appointments and avoid long waiting times.”

Walkaround

Pain Points

Walk-in booking appointments takes too much time.

Physical records can be lost or hard to access in crisis.

Patients often forget follow-ups and reminders because they are busy.

Patients need quick medical advice but may not have time to visit the clinic.

Searches online or calls the clinic for quick advice.

Uses calendars, sticky notes, or reminders to stay organized.

Relies on paper or clinic records that may not be available when needed.

Search for quick online booking or waits until it feels urgent.

Finding Gaps in Myanmar Healthcare Apps

We compared local healthcare apps to find missing features and identify opportunities for ThamarDaw, especially in reminders, digital medical records, and easy appointment rescheduling.

Clear Doctor Availability

Appointment Remainders

Digital Medical Records

Online Appointment Booking

Easy Re-scheduling

Appointment

Myancare

TelekMyanmar

My-Medicine

On-Doctor

Criteria

ThamarDaw

Creating a clear path for patients

We created the sitemap to organize the app’s main sections and make it easier for patients to move through booking, records, consultation, notifications, and account settings.

Home

0.0

Appointment

1.0

Notification

0.1

Hospital List

0.2

Article List

0.2

Records

2.0

Records Detail Page

2.1

Message

3.0

My Profile

4.0

Helping patients book care more easily

This user flow shows how Impatient David moves through the app to find a hospital, choose a doctor, select a time, and complete an online clinic appointment.

View

home page

Search clinic

View clinic detail

Is user found

the clinic?

Is this time slot

available?

Is user found

the suitable

doctor?

View doctor list

Choose doctor

Select

date and time

Confirm
booking

Yes

Turning Patient Needs Into App Screens

The final screens translate patient needs into clear features for booking, reminders, communication, and medical record access.

Onboarding Screen

Hospital List Page

The hospital list helps patients find nearby hospitals and clinics with clear details such as location, services, contact information, and doctor availability.

Doctor Appointment Page

Allows patients to book and reschedule appointments online while keeping clinic staff updated.

Online Medical Consultation

Allows patients and doctors to communicate securely for quick advice and minor treatment support.

Medical Records History

Helps patients securely view their medical history, treatments, and prescriptions without relying on paper files.

Notification

Helps patients stay updated with appointment reminders, follow-up alerts, and important clinic messages.

Building Trust Through Color

This palette uses clean whites and trusted blues to create a calm, clear, and reliable healthcare interface. The accent blues add a friendly feel, while the dark text color keeps everything readable.

#FCFCFC

#98CDE6

#089BF2

#151515

#0072B6

#126596

Making Medical Information Easy to Read

SF Pro was chosen for its clean and readable style, helping patients navigate the app with clarity, trust, and ease.

Key Findings

Through this project, we learned that patients need a simpler way to book appointments, receive updates, and access medical records.

Our research showed that long waits, unclear doctor availability, missed follow-ups, and hard-to-access records make care stressful for busy users like Impatient David.

By creating the sitemap, user flow, wireframes, and final screens, we designed a clearer journey that helps patients feel informed and organized.

Behance